Help with daily living
Showering, dressing, grooming, eating and getting ready for the day, with privacy and at your pace.
Service name: Assistance with self-care and activities of daily living
Compassionate Care, Dignified Living.
Support to live well, at home
Kind, respectful help with personal care, housework, meals and getting out. We build on our experience in disability support to care for older people and their families.
Who is looking for support?
Choose the option that fits you.
Help that fits around your life
You don't need to know the right service name. Just tell us what would make day-to-day life easier, and we'll work out a plan with you, in your own home.
Call us. A friendly chat, no cost.
We visit. We listen and plan together.
Support starts. At times that suit you.
You're welcome to call for them
Many families contact us first. We'll explain the options in plain English, including government funding, and help you take the next step together.
- We include your loved one in every decision
- We keep you updated, if they are happy for us to
- We can help you contact My Aged Care
Looking after someone is a big job
Respite care means we support the person you care for at home, so you can rest, work or take some time for yourself.
You may be able to get help with the cost through government programs.
How funding worksHow we can help
See all 13 services →Personal care
Showering, dressing, help with medication and continence support.
Learn more →Around the home
House cleaning, laundry, meals, shopping and gardening.
Learn more →Getting out & social
Transport, outings, company at home and group activities.
Learn more →Respite
A break for family carers, for a few hours or a whole day.
Learn more →Let's talk about care at home
Call us for a friendly chat. There is no cost to ask, and we will explain your options in plain English.
About Divine
People first. Always.
For 10 years, Divine Support Services has helped people living with disability across Melbourne live more independently and feel part of their community.
Now we are bringing that experience to older people living at home, and to the families who care for them, as Divine Aged Care & Support Services.
We believe support should feel respectful, dependable and shaped around the person receiving it. We want older people to feel heard, and families to feel comfortable asking questions.
- 10 yearssupporting people with disability
- Localbased in Narre Warren South
- Melbournehome visits across Greater Melbourne
Our promise
Compassionate Care, Dignified Living.
That means listening carefully, protecting dignity, and keeping people involved in the decisions that affect their day.
- Respect for your preferences and culture
- Clear communication with families and carers
- Support that encourages independence
- A calm, friendly approach to everyday help
Ten years of care. A new chapter.
Divine Support Services began 10 years ago with a simple aim: to make everyday life better for people living with disability. Since then, we have helped NDIS participants build their independence, take part in their community and get support that fits their life, not a one-size-fits-all plan.
Those years have taught us what good support really looks like. It is someone who turns up when they say they will. Someone who listens, remembers what matters to you, and treats you with dignity. And it is keeping families in the loop, so nobody is left wondering.
Older people deserve exactly that. So we are taking the next step and expanding into aged care, as Divine Aged Care & Support Services.
The name is new. The values are not: respect, empathy and integrity, in every visit.
Our services
Support for everyday living
We offer 13 services across four areas. Pick one to see more. You don't need to know the right name for a service. Just tell us what would make life easier.
Help with medication
Reminders and help taking your own medicines at the right time.
Service name: Assistance with the self-administration of medication
Continence support
Discreet, everyday help with continence products and routines.
Service name: Continence management (non-clinical)
House cleaning
Vacuuming, mopping, dusting, bathrooms and kitchens.
Service name: General house cleaning
Laundry
Washing, drying, folding and ironing, and fresh sheets on the bed.
Service name: Laundry services
Meal preparation
Cooking meals you enjoy, made around your tastes and routine.
Service name: Meal preparation
Shopping
We can shop with you, or for you, and help with shopping lists.
Service name: Shopping assistance
Gardening
Mowing, weeding and keeping paths and yards tidy and safe.
Service name: Gardening
Transport
Lifts to appointments, the shops, church or to visit family and friends.
Service name: Direct transport
Going out together
A support worker comes with you to appointments, outings and activities.
Service name: Accompanied activities
One-on-one company
A friendly visit at home, or a walk, a coffee or a trip out together.
Service name: Individual social support
Group activities
Social outings and activities with others, so you can make new friends.
Service name: Group social support
Flexible respite
We care for your loved one at home, so you can rest, work or take time for yourself. A few hours, a full day, or regular weekly breaks.
Service name: Flexible respite
Don't see what you need? Call us and ask. We'll tell you honestly if we can help, or point you to someone who can.
Coming soon
Private care
We plan to offer private care in the future, for people who would like to arrange and pay for services with us directly. For now, our aged care services are arranged through registered Support at Home providers.
Understanding your options
How to get our support
Most older people get help at home through the government's Support at Home program. Here is how it works, in three steps. Information is correct as of October 2026.
How we work: We deliver aged care services in partnership with registered Support at Home providers. Your provider manages your budget, service agreement and billing. Our team comes to your home and provides the care.
Get assessed
Contact My Aged Care on 1800 200 422 or at myagedcare.gov.au ↗. They check if you are eligible and arrange a free assessment at home.
You can usually be assessed from age 65, or from 50 for Aboriginal and Torres Strait Islander people.
Choose a registered provider
After your assessment, you choose a registered Support at Home provider. They set up your budget, your service agreement and your monthly statements.
Ask for Divine
Tell your provider you would like Divine to deliver your care. If they work with us, our team will start visiting. Not sure where to start? Call us on 1800 844 169 and we will talk it through.
For ongoing or higher care needs
Support at Home started on 1 November 2025. It replaced Home Care Packages.
After your assessment, you get a budget based on your needs. There are eight ongoing levels. There is also short-term help for:
- getting back on your feet after illness or a hospital stay
- equipment and home changes, like rails or ramps
- end-of-life care at home
Your registered provider sets the prices and sends your bills, not Divine. What you pay towards each service depends on the type of service and your income and assets. Full pensioners pay the least.
| Type of service | Our services in this group | Do I pay part? |
|---|---|---|
| Clinical supports | Help with daily living, help with medication, continence support | No Personal care has had no contribution since 1 October 2026 |
| Independence | Transport, going out together, social support, group activities, respite | Some Based on income and assets |
| Everyday living | House cleaning, laundry, meals, shopping, gardening | Some Based on income and assets |
Services Australia works out your share, and there is a lifetime cap. Your provider can tell you exactly what you will pay before any services start.
Commonwealth Home Support Program
CHSP gives entry-level help, like cleaning, meals, transport or social support.
The government has extended CHSP to 30 June 2029. It stays separate from Support at Home for now.
If you are under 65
If you have a disability, the NDIS may be able to help. Divine Support Services already provides NDIS support, so please ask us.
Common questions
Can I choose Divine as my provider directly?
Not for government-funded care. You choose a registered Support at Home provider, then ask them to arrange for Divine to deliver your services. We are happy to help you with that conversation.
Will I see the same support workers?
We do our best to send the same familiar faces each time, so you can get to know the people coming into your home.
Can I change providers later?
Yes. Under Support at Home you can change providers, and there are no exit fees.
Can I pay for services myself?
Not yet. We plan to offer private care in the future. For now, our aged care services are arranged through registered Support at Home providers.
Local support
We cover Greater Melbourne
Our base is in Narre Warren South, in Melbourne's south-east. Our support workers visit people at home right across Greater Melbourne.
- South-east, our home base
- Eastern suburbs
- Northern suburbs
- Western suburbs
- Inner Melbourne
- Bayside
Not sure if we can reach you?
Call us with your suburb and the help you need. We'll let you know straight away, and work out visit times that suit you.
For registered providers
Partner with us
Looking for a reliable subcontractor in Greater Melbourne? We deliver everyday aged care services on behalf of registered Support at Home providers, with the same care we have brought to NDIS participants for 10 years.
Why providers work with us
- 10 years delivering disability support through the NDIS
- Home visits across Greater Melbourne, from our base in Narre Warren South
- We aim to keep the same support workers with each client
- Clear, prompt updates to you on visits, changes and concerns
- Office open Monday to Friday, 9:00am – 5:00pm, for referrals and questions
Our workers
- NDIS Worker Screening Check
- Current police check
- Current First Aid certificate
- Certificate III in Individual Support, or equivalent
- Trained in the Aged Care Code of Conduct
- Public liability and professional indemnity insurance
We can supply copies of screening and insurance records to partner providers.
Services we deliver
- Accompanied activities
- Assistance with self-care and activities of daily living
- Assistance with the self-administration of medication
- Continence management (non-clinical)
- Direct transport
- Flexible respite
- Gardening
- General house cleaning
- Group social support
- Individual social support
- Laundry services
- Meal preparation
- Shopping assistance
How referrals work
Send us a referral
Email or call us with the client's needs, suburb and preferred visit times.
We confirm availability
We let you know who can start and when, within 1 business day.
We deliver and report back
Our team provides the services in the client's support plan, keeps you updated, and invoices you as set out in our agreement.
Talk to us about partnering
Phone 1800 844 169 or email info@divineagedcaresupportservices.com
Work with purpose
Careers with Divine
We welcome people who value kindness, reliability and respectful support.
Now hiring
Support Workers
We are looking for caring, reliable support workers to help older people at home across Greater Melbourne, with personal care, household tasks, transport and social outings.
- A Certificate III in Individual Support, or similar (or working towards it)
- A current police check and NDIS Worker Screening Check
- A current First Aid certificate
- A driver's licence and your own car
- The right to work in Australia
Email your resume and a short note about your experience to:
info@divineagedcaresupportservices.com
Please put "Support Worker application" in the subject line. You can also send us a message through the contact form.
We're here to listen
Contact us or make an enquiry
Have a question about support for yourself or someone you care about? Call us, or send a message and we'll call you back.
Office
Narre Warren South, Victoria
Hours
Monday to Friday, 9:00am – 5:00pm
In an emergency, call 000.